Terms & Conditions

These Terms & Conditions ("Terms") govern your use of Folded Hands, an AI-powered accounts-receivable assistant service operated by Twelve Infinity Inc. ("we," "us," or "our"). By using our service, you agree to these Terms.

Last updated: June 22, 2026

1. Service Description

Folded Hands provides an AI accounts-receivable assistant (the "Assistant") that sends automated SMS messages and makes voice calls to your customers to follow up on open invoices for their commercial account. The service integrates with QuickBooks Online to mirror your customer and invoice data.

2. Account & Authorization

By connecting your QuickBooks account and configuring the Assistant, you authorize us to:

  • Access and read your QuickBooks customer, invoice, and payment data
  • Send SMS messages to opted-in customers from an A2P-registered phone number
  • Make AI-powered voice calls to your customers for account follow-up
  • Store communication records and payment commitments

You are responsible for ensuring you have the right to contact your customers and that your use of our service complies with applicable laws.

3. Messaging & TCPA Compliance

SMS may be used only for customers who have opted in to the Folded Hands SMS program through the public opt-in form. Consent is not a condition of any purchase, payment, transaction, credit, account opening, or service. Customers may pay invoices and do business through their usual non-SMS channels without opting in. All messages sent by the Assistant include opt-out instructions. We honor all opt-out requests immediately and permanently. Customers who reply STOP are added to a do-not-contact list.

The Assistant will not contact customers before 8:00 AM or after 9:00 PM in the applicable local time zone configured for the customer's account, consistent with TCPA requirements. For details on the SMS program, opt-in, and opt-out, see our SMS Messaging Policy.

4. Message & Data Rates

Standard message and data rates may apply to SMS messages received by your customers. Message frequency varies by account configuration, typically 1 to 5 messages per customer per month.

5. Pricing & Payment

Service pricing is based on your selected plan (Starter, Growth, or Enterprise). Each plan includes a set amount of voice minutes and SMS messages. Usage beyond included amounts is billed at the overage rates specified in your plan. We reserve the right to change pricing with 30 days notice.

6. Data Handling

Your QuickBooks data and customer information are handled in accordance with our Privacy Policy. We do not sell or share your customers' contact information with third parties for marketing or promotional purposes. QuickBooks OAuth tokens are encrypted at rest and never logged.

7. AI Disclosure

The Assistant is an AI and will disclose this to any customer who asks. It will never use threatening, high-pressure, or final-notice language. All interactions are designed to be relationship-first and respectful.

8. Service Availability

We strive for high availability but do not guarantee uninterrupted service. We are not liable for missed or delayed messages due to carrier issues, Twilio outages, or other factors outside our control. The DRY_RUN safety mode may be enabled during testing periods where no real messages are sent.

9. Limitation of Liability

Folded Hands is a communication tool, and we do not guarantee payment of any specific amount. We are not a collection agency, do not purchase debts, and do not take a percentage of collected funds. Our liability is limited to the fees you have paid for the service in the preceding 12 months.

10. Cancellation

You may cancel your subscription at any time. Upon cancellation, the Assistant will stop all outbound communications immediately. Your data will be retained for 90 days and then deleted unless you request earlier deletion.

11. Changes to Terms

We may update these Terms with 30 days notice via email to your registered address. Continued use after the notice period constitutes acceptance of the updated Terms.

12. Contact

Folded Hands is operated by Twelve Infinity Inc. Questions about these Terms? Contact us at neej@12-infinity.com or +1 (714) 272-2720.

Twelve Infinity Inc
11856 McDonald Street, Culver City, CA 90230, United States