SMS Messaging Policy

Folded Hands, operated by Twelve Infinity Inc, sends account and payment-reminder text messages to the business customers of the wholesale distributors that use it. This page explains the messaging program, how recipients consent to receive messages, and how to opt out.

Last updated: June 22, 2026

Program description

Twelve Infinity Inc operates Folded Hands, a messaging platform with an AI assistant used by wholesale food distributors to send commercial account and invoice reminders to their own customers. Folded Handsis the sender of every message. Each message also names the distributor the account belongs to, for context ("Hi, [Agent Name] here from [Distributor Name]"). Messages include open-invoice reminders, balance summaries, optional payment details sent by text when requested, payment-arrangement confirmations, and payment-receipt notices, always about the recipient's own account and open invoices. These are transactional account and billing messages to existing customers, not marketing or promotional offers. SMS is only an optional reminder and preference channel; recipients can pay invoices and do business with their distributor through normal non-SMS channels without opting in. For each enrolled distributor, the account balance is with the named distributor, not with Folded Hands. Folded Hands does not purchase debts, does not represent itself as a debt collector, and does not send third-party debt-collection messages.

How recipients opt in (Call to Action)

Consent to receive Folded Hands text messages is always a separate, optional choice. It is not required to open an account, make a purchase, make a payment, complete a transaction, get credit, or use any service, and declining or later opting out does not affect the customer's account with the distributor. The opt-in page is only an SMS preference page; it is not a signup, checkout, invoice-payment, credit, account-opening, or service form. The public page can be submitted without a phone number and without checking the SMS consent box. Recipients give consent to receive account and payment-reminder text messages through the public Folded Hands SMS preference form only when they choose to provide a mobile number and check the optional consent box:

Online: by submitting our preference form at foldedhands.ai/opt-in. The mobile number field is optional for form submission, the consent box is blank by default, and no SMS opt-in is recorded unless the recipient provides a mobile number and checks the consent box.

Consent is given directly to Folded Hands (Twelve Infinity Inc), the sender of every message, and is captured for this messaging program only. Mobile numbers and SMS consent are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Consent is a separate, optional choice and is never a condition of opening an account, of any purchase, payment, transaction, credit, or service. Choosing not to opt in, or opting out later, has no effect on a customer's account, pricing, credit, ability to pay invoices through other channels, or ability to do business with the distributor. We text a customer only after the customer provides a mobile number and checks the optional consent box on the Folded Hands preference form.

The exact consent language a customer agrees to on the opt-in form reads:

Text message consent (optional)

"I agree to receive account-related and payment-reminder text messages from Folded Hands (Twelve Infinity Inc) at the mobile number I provide. Message frequency varies (typically 1 to 5 messages per month). Message and data rates may apply. Consent is not a condition of any purchase, payment, transaction, credit, account, or service, and I can decline without affecting my account. Reply STOP to opt out at any time, or HELP for help."

See our Privacy Policy and Terms & Conditions.

Consent is one-to-one, is not a condition of any purchase, and mobile numbers and SMS consent are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.Folded Hands retains consent records before outbound SMS is sent, including the phone number, opt-in source, timestamp, consent language/version, and opt-out timestamp if the customer later replies STOP.

Message frequency

Message frequency varies based on a customer's open balance and the distributor's settings. Most customers receive 1 to 5 messages per month. Messages are only sent between 8:00 AM and 9:00 PM in the applicable local time zone configured for the customer's account.

Opt-out and help

Recipients can opt out at any time by replying STOP to any message. Opt-outs are honored immediately and permanently. The number is added to a do-not-contact list and receives no further messages. Recipients can reply HELP for help with the SMS program. For direct assistance you may also contact us at neej@12-infinity.com or +1 (714) 272-2720.

Message & data rates

Message and data rates may apply. Standard carrier rates for the recipient's mobile plan are the responsibility of the recipient.

Privacy

We do not sell, rent, or share recipients' mobile phone numbers or their consent to receive text messages with third parties or affiliates for marketing or promotional purposes. Phone numbers are used solely to deliver the account and payment-reminder communications the customer has opted in to receive. See our Privacy Policy for full details.

Sample messages

"Hi, [Agent Name] here from [Distributor Name]. A friendly reminder: your payment for $1,240 from invoice 1042 is due in 3 days. For check, text photos of the front and back to this number. For Zelle: [Account Holder Name], [Zelle number]. If you use Zelle, please reply SENT once you send it and I'll note it on our side."
"Hi, [Agent Name] here from [Distributor Name]. A friendly reminder: your account shows an open balance of $4,300 across 2 invoices. For check, text photos of the front and back to this number. For Zelle: [Account Holder Name], [Zelle number]. If you use Zelle, please reply SENT once you send it and I'll note it on our side."
"Hi, [Agent Name] here from [Distributor Name]. We just spoke. For your open balance, you can pay via check or Zelle. For check, text photos of the front and back to this number. For Zelle: [Account Holder Name], [Zelle number]. If you use Zelle, please reply SENT once you send it and I'll note it on our side."
"Hi [Customer Name], [Agent Name] here from [Distributor Name]. Got your check photos for $525, thank you! We'll review them and update your account once confirmed."
"Hi, [Agent Name] here from [Distributor Name]. As a friendly reminder per our last chat, we haven't received your payment of $850 planned for July 10. Are you able to clear it today? For check, text photos of the front and back to this number. For Zelle: [Account Holder Name], [Zelle number]. If you use Zelle, please reply SENT once you send it and I'll note it on our side."

([Distributor Name] is the wholesale distributor the recipient holds an account with, and [Agent Name] is the account assistant they have configured; both appear in live messages. Live messages separate the check and Zelle options into their own paragraphs. Reply keywords HELP and STOP work on every message; see the opt-in and opt-out sections above.)

Who operates this service

Folded Hands is a service of Twelve Infinity Inc. 11856 McDonald Street, Culver City, CA 90230, United States. Contact: neej@12-infinity.com · +1 (714) 272-2720.